Frequently Asked Questions

Size Guide

1. Measure your dog’s length from the base of the neck to the base of the tail (where the tail meets the body, not the tail tip).
2. Choose the bed size that matches your dog’s length based on the following guide:

Bed Size: Small
Fits dogs with length (base of neck to tail base): less than 20’’
Example breeds: Standard size Chihuahua, Yorkshire Terrier, Pomeranian, Toy Poodle, Dachshund
External dimensions: 30’’ x 23'' x 6''
Internal sleeping area: 20.5'' x 13.5'' x 3''


Bed Size: Medium
Fits dogs with length (base of neck to tail base): less than 27’’
Example breeds: Standard size French Bulldog, Cocker Spaniel, Beagle, Miniature Schnauzer, Shih Tzu, Cavalier King Charles Spaniel
External dimensions: 38’’ x 29’’ x 7.5’’
Internal sleeping area: 27'' x 18'' x 3.5''


Bed Size: Large
Fits dogs with length (base of neck to tail base): less than 34’’
Example breeds: Standard size Labrador Retriever, Golden Retriever, Goldendoodle, Bernedoodle, Boxer, Standard Poodle, Australian Shepherd, Border Collie
External dimensions: 46'' x 35'' x 7.5''
Internal sleeping area: 34'' x 23'' x 3.5''


3. If your dog’s length falls between two sizes, just like buying shoes, go with the bigger size—it’ll give your dog extra room to get comfy!

Shipping

All non-personalized items are shipped within 1-2 business days after your order is
placed. Once your order ships, you’ll receive an email with tracking details.

Delivery usually takes 2 to 4 business days within the U.S., depending on your location. For more remote areas, delivery may take up to 6 business days. You’ll receive tracking updates from the shipping carrier to keep you informed.

Return and Exchanges

We want you — and your dog — to absolutely love your Settle Pet bed.

Every order comes with a 30-Day Free Return and Exchange Policy, so your purchase is completely risk-free.

  • If for any reason you’re not satisfied within 30 days of receiving your order, just contact our Customer Care team —we’ll provide a prepaid return shipping label at no cost to you and issue a full refund once the item is received.
  • If you prefer an exchange for a different size or color, we’ll be happy to arrange that instead.

To qualify for a return or exchange, items must be clean, in good condition, and free from damage or stains, and include all original packaging materials.

Refunds will be processed to your original payment method within 8 business days after we receive the return.

To start your return or exchange, please visit our [Contact Us] page — our team will be happy to help.

If you experience any quality problems with your purchase, we’re here to help. You can return or exchange the item at no cost. Please go to Contact Us section and contact our Customer Care team, and we’ll assist you promptly.

Others

We accept Visa, MasterCard, American Express, Discover, Diners Club, PayPal, Google Pay, Apple Pay, Amazon Pay, Shop Pay, Shop Pay Installments.

We support installment options through Shop Pay Installments.

Cover Cleaning:
The cover is removable, machine wash in cold water on a gentle cycle, tumble dry on low heat or air dry for best results.

Mattress Cleaning:
Do not machine wash the mattress core. It is protected by a liner, wipe the liner surface with a wet cloth.

For wholesale or business purchase inquiries, please contact our customer service team. They will assist you with the application process and provide all the necessary information.

You can reach us in the Contact Us page.

We look forward to working with you!

Yes, replacement covers are available. Please visit our Bed Cover collection page.

Settle Pet’s orthopedic memory foam beds are designed to offer superior comfort and support for dogs of every age and size. The high-quality foam helps evenly distribute your dog’s weight, reducing pressure points to promote better sleep and overall joint health. While these beds are especially helpful for senior dogs and those with joint problems, they also provide excellent cushioning and durability for younger, active dogs - making them a great investment in your pet’s long-term well-being.

Our Settle Pet beds offer sturdy construction for regular wear and tear, but they aren’t designed to withstand heavy chewing. Dogs who chew persistently may damage the bed over time.


To help keep the mattress dry, each standard bed includes a water-resistant liner that protects against spills and moisture. If the cover gets wet, you can tumble dry it on a gentle cycle.

Our beds feature CertiPUR-US® certified memory foam - the same trusted standard used in human memory pillows. The covers are crafted from durable fabric or soft, skin-friendly microfiber to ensure comfort and safety for your pet.

Our memory foam mattresses come with a 10-year no-sag guarantee to ensure lasting comfort and support. Additionally, all our products include a 12-month warranty against manufacturing defects.