Frequently Asked Questions

Size Guide

1. Measure your dog’s length from the base of the neck to the base of the tail (where the tail meets the body, not the tail tip).
2. Choose the bed size that matches your dog’s length based on the following guide:

Bed Size: Small
Fits dogs with length (base of neck to tail base): less than 20’’
Example breeds: Standard size Chihuahua, Yorkshire Terrier, Pomeranian, Toy Poodle, Dachshund
External dimensions: 30’’ x 23'' x 6''
Internal sleeping area: 20.5'' x 13.5'' x 3''


Bed Size: Medium
Fits dogs with length (base of neck to tail base): less than 27’’
Example breeds: Standard size French Bulldog, Cocker Spaniel, Beagle, Miniature Schnauzer, Shih Tzu, Cavalier King Charles Spaniel
External dimensions: 38’’ x 29’’ x 7.5’’
Internal sleeping area: 27'' x 18'' x 3.5''


Bed Size: Large
Fits dogs with length (base of neck to tail base): less than 34’’
Example breeds: Standard size Labrador Retriever, Golden Retriever, Goldendoodle, Bernedoodle, Boxer, Standard Poodle, Australian Shepherd, Border Collie
External dimensions: 46'' x 35'' x 7.5''
Internal sleeping area: 34'' x 23'' x 3.5''


3. If your dog’s length falls between two sizes, just like buying shoes, go with the bigger size—it’ll give your dog extra room to get comfy!

Shipping

All non-personalized items are shipped within 1-2 business days after your order is
placed. Once your order ships, you’ll receive an email with tracking details.

Delivery usually takes 2 to 4 business days within the U.S., depending on your location. For more remote areas, delivery may take up to 6 business days. You’ll receive tracking updates from the shipping carrier to keep you informed.

Return and Exchanges

To qualify for a return, items must have the vacuum seal unopened. They must also be unused and returned within 30 days of receipt, in their original packaging with the packaging undamaged.

Exchanges follow the same conditions.

Shipping fees of qualified return and exchange will be customers' expense.
(If we have sent an incorrect or damaged item, we will provide a prepaid return shipping label at no cost to you.)

Refunds will be made to the original payment method and processed within 8 business days after we receive the returned item. You will be refunded the purchase price plus any applicable sales tax.

Please go to Contact Us page and contact our Customer Care team to initiate the return or exchange.

If you experience any quality problems with your purchase, we’re here to help. You can return or exchange the item at no cost. Please go to Contact Us section and contact our Customer Care team, and we’ll assist you promptly.

Others

We accept Visa, MasterCard, American Express, Discover, Diners Club, PayPal, Google Pay, Apple Pay, Amazon Pay, Shop Pay, Shop Pay Installments.

We support installment options through Shop Pay Installments.

Cover Cleaning:
The cover is removable, machine wash in cold water on a gentle cycle, tumble dry on low heat or air dry for best results.

Mattress Cleaning:
Do not machine wash the mattress core. It is protected by a liner, wipe the liner surface with a wet cloth.

For wholesale or business purchase inquiries, please contact our customer service team. They will assist you with the application process and provide all the necessary information.

You can reach us in the Contact Us page.

We look forward to working with you!

Yes, replacement covers are available. Please visit our Bed Cover collection page.

Settle Pet’s orthopedic memory foam beds are designed to offer superior comfort and support for dogs of every age and size. The high-quality foam helps evenly distribute your dog’s weight, reducing pressure points to promote better sleep and overall joint health. While these beds are especially helpful for senior dogs and those with joint problems, they also provide excellent cushioning and durability for younger, active dogs - making them a great investment in your pet’s long-term well-being.

Our Settle Pet beds offer sturdy construction for regular wear and tear, but they aren’t designed to withstand heavy chewing. Dogs who chew persistently may damage the bed over time.


To help keep the mattress dry, each standard bed includes a water-resistant liner that protects against spills and moisture. If the cover gets wet, you can tumble dry it on a gentle cycle.

Our beds feature CertiPUR-US® certified memory foam - the same trusted standard used in human memory pillows. The covers are crafted from durable fabric or soft, skin-friendly microfiber to ensure comfort and safety for your pet.

Our memory foam mattresses come with a 10-year no-sag guarantee to ensure lasting comfort and support. Additionally, all our products include a 12-month warranty against manufacturing defects.